Reference

What this privacy policy covers

We keep this page focused on the data tied to your account, your device, and your payment trace.

Account dataDevice logsCookie usePayment traces
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yuyu4d What this privacy policy covers
REACH US FAST

Where to send privacy requests

If you want a copy of stored details, a correction, or a deletion request, send it through the account form or chat. Our team works daily from 09:00 to 23:00 WIB, and we use the same account email or phone number to confirm that the request is really yours. That keeps the process short and reduces back-and-forth for you in one pass.

Team online

Live Chat

Open chat from the site footer and send your account email, request type, and the last payment reference if it matters. We use it for privacy changes, access checks, and correction requests during 09:00 to 23:00 WIB.

Email

Send a short note if you want a written trail for the request. Include your account email, the page path you used, and the exact change you want so we can match it to the right record.

Account Form

In your account, go to Account > Settings > Privacy and submit the form there for access, correction, or deletion requests. That path helps us verify the account faster without asking for extra details twice.

CONTROLLED ACCESS

How we secure cookies and logs

We use cookies for session login, language choice, and fraud checks, not to collect more than we need.

Session Cookies

These cookies keep your session open while you move across pages, remember language, and reduce repeated login prompts.

Device Logs

We log device type, browser version, IP address, and login time so we can trace suspicious access, support your request…

Payment Traces

When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference, time, and status tied to your account.

Retention

We keep only the records needed for account security, dispute handling, and legal duties, then reduce access or remove them…

Your Requests

You can ask for access, correction, or deletion through the support channel or the account privacy form.

Contact Path

If you want help in Indonesian or English, start with live chat and include the issue, the account email, and…

Questions about this privacy policy

This section answers the questions we hear most about data use, retention, access, and correction. If you are in Indonesia, we apply local law first and only keep access open where it is allowed. For anything tied to DANA, OVO, GoPay, or QRIS, use the same account details you already use so we can match the right record faster.

We collect the account name, contact channel, login time, device type, browser, IP address, and the payment reference linked to DANA, OVO, GoPay, or QRIS. That set is enough for access checks, support, and record matching.

Cookies help us keep your session open, remember language, and reduce repeated login prompts. You can clear them in your browser, but some account paths may ask you to log in again after that.

Yes. Send a request through chat, email, or Account > Settings > Privacy, then use the email or phone on file so we can confirm it is your account before we change the record.

We keep records only as long as needed for security, support, dispute handling, legal duties, or payment reconciliation. When the retention period ends, we reduce access or remove the record unless law requires more time.

No. We usually see only the transaction reference, time, and status needed to match the request. We do not need your full wallet history to process account support or check a payment trail.

If local law does not allow access, we limit or block the service instead of processing data outside that rule. Eligibility depends on where you are and on the law that applies to your use.

Open live chat daily from 09:00 to 23:00 WIB, or send email with your account details and the request type. If the request touches a payment trace, include the reference so we can find it faster.

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